Refund Policy

Introduction

At LashBrows Aesthetic Studio, we understand that plans can change. This policy outlines our cancellation, rescheduling, and refund procedures for both service bookings and product purchases. Please read this policy carefully before making a booking or purchase.

Contact Information

For all refund and cancellation requests, please contact us:

Service Bookings

Deposit Policy

A 50% deposit is required at the time of booking to secure your appointment. This deposit will be deducted from your final bill, with the remaining balance due on the day of your appointment.

Cancellation Policy

How to Cancel

To cancel your appointment, please email us at lashbrowsaestheticstudio@gmail.com with your booking reference and the reason for cancellation. Cancellations must be made in writing (email) to be valid.

Rescheduling Policy

Rescheduling Rules

• You may reschedule once per booking within a 30-day period
• If you miss your rescheduled appointment, you cannot reschedule again for 30 days
• If you cancel a rescheduled appointment, you cannot reschedule again for 30 days
• Rescheduling requests are subject to availability

How to Reschedule

To reschedule your appointment, please email us at lashbrowsaestheticstudio@gmail.com with your booking reference and your preferred new date and time. We will confirm your new appointment within 24 hours.

No-Show Policy

We understand that emergencies happen. If you have an emergency that prevents you from attending or cancelling in advance, please contact us as soon as possible. We will consider refunds or rescheduling on a case-by-case basis for genuine emergencies.

Product Returns

Return Period

You have 7 days from the date you receive your order to request a return. After this period, we cannot accept returns.

Return Conditions

To be eligible for a return, products must be:

• In the original packaging
• In very good condition (unused, unopened, undamaged)
• Accompanied by proof of purchase (order confirmation email)

We reserve the right to refuse returns that do not meet these conditions.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a tracked shipping service as we cannot be responsible for items lost in transit. Return shipping costs are non-refundable.

How to Return

1. Email us at lashbrowsaestheticstudio@gmail.com with your order reference and reason for return
2. Wait for our return authorisation email with return instructions
3. Pack the item(s) securely in the original packaging
4. Ship the item(s) to the address provided using a tracked service
5. Email us the tracking number

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days to your original payment method.

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund, including return shipping costs.

For items damaged during shipping, please keep all packaging materials as these may be required for any shipping insurance claims.

Exceptions

The following items cannot be returned:

• Gift cards
• Sale or clearance items (unless faulty)
• Items marked as non-returnable
• Personal care items that have been opened or used for hygiene reasons

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Please check this page periodically for updates.